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11 Apr 2014: Heartbleed bug
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Web Hosting Frequently Asked Questions

1. I haven't received my welcome email. What should I do?  See Answer

2. How do I start/upload my site to your hosting?  See Answer

3. I would like to close my account. How?  See Answer

4. Why is my site showing "This domain still has no index.html page uploaded!" page?  See Answer

5. What PHP functions are disabled on free accounts?  See Answer

6. Can I change my php.ini settings and/or switch to php 5.x?  See Answer

7. I lost my username and/or password. What can be done?  See Answer

8. I uploaded my site but it doesn't show up when I type in my domain/subdomain in a browser.  See Answer

9. My web site (written in php) has difficulty to display the symbols £, € etc. When text is called from a database, how can this be rectified?   See Answer

10. What is the php memory size limit your platform supports?  See Answer

11. How to enable Zend Optimizer/Ioncube support for my web hosting account?  See Answer

12. How to unzip files directly on the Server?   See Answer

13. How to import MySQL Database over SSH?   See Answer


1. What is a Domain name and do I really need one?  See Answer

2. How can I purchase a domain name?  See Answer

3. I signed up for your service however I wasn't able to see my assigned subdomain/URL anywhere inside my control panel.  See Answer

4. How to use my already registered domain name with your web hosting service?  See Answer

5. Can someone see my personal information I provide when register a domain name?  See Answer

6. Is there a way to hide my personal contact information when registering a domain name?  See Answer

7. How can I change the path to my domains' content?  See Answer

8. How can I change the custom(404) error page for my domain?  See Answer

9. How do I manage my domain's MX records?  See Answer

10. How do I manage my domain's A records?  See Answer

11. How do I manage my domain's SOA record?  See Answer

12. I have created a subdomain however my subdomain www.subdomain.domain.com is not working! Why?  See Answer

13. Do you have domain alias option i.e. two domains pointing to one and the same web site content? Why?  See Answer


1. What is FTP?  See Answer

2. How do I upload my website?  See Answer

3. I don't have FTP client. Where should I get one from?  See Answer

4. What are my FTP settings so that I can establish FTP connection?  See Answer

5. How to Delete, Rename, Copy or Move files or directories?  See Answer

6. How to change permissions (CHMOD) of a file or a directory?  See Answer

7. Can I edit a files' content through the Control Panel?  See Answer

8. How do I upload my files using the File Manager?  See Answer

9. I can't establish FTP connection, I constantly receive this response '500 Unable to service PORT commands'?  See Answer

10. What are the upload limits on File Manager and FTP client for your free and paid hosting?  See Answer

11. How can I upload my website's content and are there any restrictions?  See Answer

12. FTP error messages: Response: 426 Transfer aborted. Operation not permitted  See Answer


1. How can I connect to my MySQL/PostgreSQL database? What settings should I use for my script/software?  See Answer

2. How can I access my database online?  See Answer

3. I can't establish MySQL connection and get this error: "Warning: mysql_connect(): Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2)See Answer

4. I am trying to access mysql via SSH command line, what is the path to mysql command via SSH?  See Answer

5. The SQL server is rejecting any INSERT queries. Why?  See Answer


1. How can I create an e-mail account?  See Answer

2. What will happen if I delete a mailbox?  See Answer

3. How do I check my e-mails using the Webmail?  See Answer

4. What is a mailbox?  See Answer

5. How can I set a quota to an e-mail account?  See Answer

6. I can't send e-mail. All outgoing e-mails are being rejected. Why?  See Answer

7. What are my POP3/IMAP settings to configure it with email client?  See Answer

8. I can't send e-mail. The error I receive is 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue receiving this message, contact your server administrator or Internet service provider (ISP).'   See Answer

9. I can't send e-mails. It seems that the POP3/IMAP connection is not working. Please help?   See Answer

10. I am unable to use PHP mail() function from my paid hosting account, why?   See Answer

11. How to set up email forwarding?   See Answer

12. I'm having trouble setting up an email account in Thunderbird, what are the correct settings?   See Answer

13. How can I add an e-mail alias?   See Answer

14. How can I access my Webmail?   See Answer


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